In one sentence
Cancel at least 24 hours before your tour starts and we refund your deposit in full; after that, the deposit is kept and you owe the operator nothing.
If you cancel
| When you cancel | Your deposit | The balance |
|---|---|---|
| 24 hours or more before departure | Refunded in full | Nothing to pay |
| Less than 24 hours before departure | Not refunded | Nothing to pay |
| You do not turn up, or arrive after the tour has left | Not refunded | Nothing to pay |
The 24 hours are counted back from the start time shown in your confirmation, in Malta time.
If the operator cancels
Boat trips, dives and kayak tours depend on the weather and the sea. Operators may cancel when conditions are unsafe, and occasionally for other reasons outside their control. If your tour is cancelled by the operator:
- we contact you as soon as we know, by email and phone;
- you choose between a full refund of your deposit or moving to another date at no extra cost.
If the operator has to stop a tour after it has started for safety reasons, they decide whether a partial refund of the balance is fair. We will help if you disagree.
Changing a booking
To move to another date or change the number of people, contact us at least 24 hours before departure. We will move your booking if the tour has space. Fewer people are treated as a partial cancellation under the table above. A change requested less than 24 hours before departure is treated as a cancellation.
How to cancel
Use the cancellation link in your confirmation email, or email hello@booktoursgozo.com with your booking reference. The time we receive your request decides which row of the table applies.
Refunds
Refunds go back to the card you paid with, usually within 5 to 10 working days, depending on your bank. BookToursGozo only ever refunds the deposit, because the balance is paid to the operator on the day.
This policy is part of our terms of use and does not affect your statutory rights.
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